The UPS Stores implemented an employee incentive program where staff must comp a customer's purchase daily, aiming to improve employee perspective and customer appreciation.
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This made the employees care 🥹 #entrepreneur Will Guidara
May 8, 2026
This clip discusses a unique employee incentive program at UPS Stores where employees are required to comp a customer's purchase daily, up to $30. This initiative aimed to change employees' perspectives by putting them in a position to show appreciation to customers, thereby fostering a deeper connection and understanding of their work.
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